Shipping & returns

Shipping

Our courier services are done by GLS, including the track & trace option, free parcel insurance and excellent GLS parcelshops near you to make sure you can pick up your parcel when you want .

  • Delivery ranges between 3-10 business days. Free delivery on order above €40, below €40 we charge a shipping fee.
  • Free samples will be added to each delivery, depending on the available resources. If you wish to try out a specific product or something for your hair/skin, please make note of this in the checkout and we will do our best. 

 

Returns

Whenever you've purchased an item on PhilVert that you are not satisfied with or ordered incorrectly, you may return it to us within 14 business days for a full refund, respecting the following rules.

  • The product may not have been used, opened or damaged when send back. 
  • The costs for sending the product back to us is entirely for the customer.
  • Make sure you add your original order receipt to the package so we can verify your order.
  • Sending the product(s) back has to be done within 14 business days.

 

Should any of the above rules not have been followed, a full refund will be denied.
If everything is in order, you will receive your refund within 14 business days.